Intake Coordinator
  Location:  All Locations
  Reports to:  General Manager
  Date:  January 1, 2008
  

Summary:

The intake coordinator has primary responsibility for the timely clearance of new referrals.

Essential Duties and Responsibilities:

• Responsible for taking Infusion Therapy referrals from referral sources
• Responsible for ensuring that all patients meet medical criteria for prescribed services
• Ensures that all intake forms are complete, clear and within Amerita’s scope of service
• Verifies insurance, obtains authorizations and re-authorizations as required by payors, enters patient demographic, insurance and authorization information into the computer system, communicates with other departments regarding status of referrals and notifies patients/families regarding coverage and payment responsibilities prior to dispensing medications
• Responsible for obtaining re-authorizations for subsequent deliveries
• Performs monthly eligibility checks on active patients
• Understands which insurance companies Amerita has active contracts with
• Ensures that insurance verification is completed and authorization is in place prior to giving the referral to a Pharmacist
• Maintains confidentiality of patient and proprietary information
• Performs other tasks or special projects as requested by management
  

Knowledge and Skill Requirements:

• Minimum of two (2) years experience collecting referral information in the healthcare market
• Experience working with all payer types to include Medicare, Medicaid and commercial insurance companies including PBM Drug Cards
• Two years experience in a professional work environment required. One year healthcare experience preferred. Knowledge of health insurance and third party terms and terminology preferred
• Knowledge of insurance verification and pre-certification procedures
• Understands the scope of services that Amerita can provide
• Requires strong interpersonal and communication skills
• Requires analytical and problem-solving skills
• Strong customer service and multi-tasking capabilities
• Demonstrated excellence in customer service to patients, healthcare professionals and insurance carriers
• Demonstrated ability to work as a team member with a customer satisfaction focus

Education/Licenses/Certificates required:

• High school diploma or equivalent required. AA degree or some college preferred

Physical and Environmental Requirements:

• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk and use hands to finger, handle or feel. The employee is occasionally required to stand and reach with hands and arms. The employees must frequently lift and/or move up to 10 pounds and occasionally lift and or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus
• The noise level in the work environment is usually moderate
• Requires significant amount of computer time including keyboard entry and viewing text on a standard computer monitor

If you are interested in this position please forward your resume along with your salary history to smckaig@ameritaiv.com